After your payment is verified, we begin preparing your orders as quickly as possible. This does not include weekends or holidays. 

Each piece of jewelry however is handcrafted and might requires some time for the construction and curing before we can ship. Most orders will be ship within 24 - 48 hours after your jewelry is ready. However, in peak seasons, shipment process can take up to 7 business days.

It depends on where you are. Orders processed in the United States will take 15-30 business days to arrive. Overseas deliveries can take anywhere from 20-50 days. This does not include the processing time, delivery details will be provided in your confirmation email.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Lotus Fun cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Refunds are not generally provided for change of mind, personal preference, dissatisfaction with a design or style, or selecting the wrong product or variant.

If you received an incorrect, damaged or defective item, please contact us with your order number and clear photos so we can review the issue.

Orders that are still in transit are not considered lost solely because of a delay. If a shipment is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or full refund.

For full details, please refer to our Returns, Refunds & Exchanges Policy.

Yes, all of our products are made of real 925 sterling silver. Among all the products in our store, only the locker of some brooches are made of copper because 925 sterling silver is very soft, it is too soft to be a brooch locker.

18K gold plated is about the surface color finish of the jewelry. The material of our product is real 925 sterling silver. For a different color and look, we add 18K gold layer to the surface of the top of the sterling silver.

We stamped “925” or “S925” on the products.

The fantastic thing about sterling silver is, you can avoid tarnish by wearing it more often. The oils in your skin will help to keep the silver clean and shiny.

Chemicals from lotions, cosmetics, hair spray and hair products, and perfumes will accelerate tarnishing. Always remove your silver jewelry when doing household, contact with household chemicals, perspiration, rubber, chlorinated water will cause corrosion and tarnish.

Moisture and sunlight both promote silver tarnish, the best place for your silver is out of direct sunlight and away from too much humidity. So do take off your silver jewelry before you go swimming and sun tanning.

For additional protection, storing silver in airtight plastic bags with anti-tarnish strips is a great way. Silver is a soft metal, don’t store multiple pieces in the same bag so that the individual pieces can’t scratch each other.

Placing a piece of chalk, a packet of activated charcoal or a container of silica gel in the storage area can also minimize tarnish.