Returns & Exchanges Policy

Your satisfaction is our Number One priority. 
You can always request for a refund.

 

Some of the reasons for a refund:

• The product did not arrive within 45 days, not inclusive of processing days. You can request for a refund or a re-shipment.

• You received the wrong item.

• You simply do not want the product you ordered. You may request for a refund but you must return the item at your expense. Returned items must be brand new in condition and in its original packaging.

 

Non-Refundable Situations:

• Your package did not arrive due to your fault, e.g. shipping address provided was inaccurate or incomplete.

• Your package did not arrive due to exceptional circumstances outside the control of Lotus Fun, e.g. not cleared by customs, delayed by a natural disaster.

• Your package was delivered but you did not receive it. It is your responsibility to contact the post office and resolve the issue by filing a claim for the missing package.

 

Returns and Refunds are accepted only under the following conditions:

• You have to submit a refund request within 15 days after the guaranteed period for delivery (45 days) has expired.

• The returned item must be unworn and in mint condition.

 

If your item has been approved for a refund or return, then it will be processed within 14 days. The refund or return will be in one of these forms:

• A store credit or voucher will be given to you.

• A credit will automatically be applied to your credit card.

• A re-shipment of your order

 

You can request for a refund by sending a message on the contact us page or emailing us at hello@lotusfun.com